Account Cancellation and Data Export

How do I cancel?

Tenant Admins: Admin → Billing → Cancel Subscription. Choose cancel-at-end-of-cycle (continued access until cycle end) or immediate (no further charges, immediate suspension).

Will I lose my data immediately?

No. Cancellation triggers a 30-day grace window during which:

The tenant is read-only (documents viewable, no new uploads/edits)
You can run a full data export
You can reactivate by re-subscribing

After 30 days, the tenant data is queued for deletion (a further 30-day deletion grace, then permanent removal).

What's in the data export?

Everything you put in, in open formats:

All documents in original format
All metadata as JSON
Audit log as JSON
Comments and workflow history as JSON
User and role assignments as JSON
Configuration (folder structure, classifications, retention policies) as YAML

Delivered as a ZIP archive (compressed; can be tens of GBs for large tenants).

How long does export take?

Smaller tenants (under 10K documents): under an hour. Larger tenants: up to 24 hours. You get an email when the export is ready, with a 7-day download window.

Can I export ongoing (not just at cancellation)?

Yes — Admin → Export Tenant Data is available anytime. Useful for periodic cold-backup or pre-migration validation.

Are my external shares revoked on cancellation?

Yes, immediately. Any external link created via Papyrus stops working at cancellation, even within the 30-day grace.

What about the audit log?

The audit log is part of the export. We also retain it on our side for 7 years post-cancellation, as required by certain regulatory frameworks (and to support post-cancellation investigations if needed).

Can I just delete the data, not export?

Yes. During cancellation, choose “Delete without export”. The 30-day grace still applies (giving you a chance to change your mind); after that, permanent deletion proceeds.

If within the 30-day grace, your tenant is fully restored. If within the subsequent 30-day deletion grace, restoration is possible via support ticket. After that, restoration isn't possible — you'd start fresh.