Uploading Documents

What file formats are supported?

PDF, DOCX/DOC, XLSX/XLS, PPTX/PPT, TXT, and all common images (JPG, PNG, TIFF, BMP). Other formats are accepted but won't get full AI extraction — they're stored and searchable by filename/tags.

What's the maximum file size?

Plan	Single file	Batch upload
Free	50 MB	200 MB
Starter	200 MB	1 GB
Business	500 MB	2 GB
Enterprise	Configurable	Configurable

Larger files can be uploaded via the resumable upload API.

Can I upload from my phone?

Yes — via the Papyrus mobile app or directly from your phone's browser. The mobile app additionally supports camera capture: point at a document, app auto-deskews and enhances, uploads as OCR-ready PDF.

What's the email-to-inbox feature?

Every tenant has a unique email address (e.g., inbox@yourtenant.papyrus.io). Forward any email there — the email body and attachments are ingested automatically. Brilliant for supplier invoices arriving via email.

What happens after upload?

Within ~30 seconds: classification (AI guesses document type), OCR (for image-based files), metadata extraction (dates, amounts, parties, KRA PIN, etc.), embedding (for semantic search), and any auto-routed workflow (e.g., invoice → AP approval).

Can I upload a whole folder structure at once?

Yes — drag-and-drop a folder onto Papyrus, or install the Desktop Upload Agent to auto-upload anything placed in a watched folder. Sub-folder names become auto-tags.

What happens if I upload a duplicate?

Papyrus detects duplicates by SHA-256 hash. You'll be prompted: skip, create a new version of the existing document, or keep both as separate files.

Can I undo an upload?

Yes — soft-delete it within 30 days from the Recycle Bin. After 30 days, soft-deleted files are permanently removed (configurable per tenant).