Understanding Your Workspace and Department

Three concepts shape what you see and do in Papyrus:

Tenant

Your organisation's isolated Papyrus space. Everyone in your company is in the same tenant; you cannot see other organisations' content, and they cannot see yours.

Department

The organisational unit you belong to — Finance, HR, Legal, Operations, etc. Each user has a primary department (set by your Tenant Admin) and may have access to additional departments.

Your department determines:

Which folders you default into when uploading
Which workflow approval steps route to you
Which department-scoped documents you can see
Which colleagues appear first in @mention autocomplete

Workspaces

Cross-cutting project areas that span departments. A workspace called “Project Orion” might include people from Finance, Legal, Operations, and Marketing working together. Workspaces have:

Their own member list (independent of department)
Their own folder
Their own activity feed and comment stream
Optional posts (like a private blog) for project communication

Workspaces are how you collaborate across organisational lines without losing audit trail.

What determines what you can see

Permission resolution in Papyrus follows this order, most-specific wins:

Explicit per-document grant (“Jane can edit this specific document”)
Folder permission (“HR can edit anything in the HR folder”)
Workspace permission (“members of Project Orion can view docs in that workspace”)
Department permission (“HR department sees HR documents”)
Role permission (“Tenant Admins see everything”)
Tenant defaults

If you can't see a document you expect to see, ask your Tenant Admin to check the permission chain. Most “missing” documents are permission, not data, issues.

How to find your department

Profile → Settings. Your department is shown alongside your name and role. To change departments, ask your Tenant Admin or HR.