Insurance: Policy Documents and Claims
Policy issuance, claims processing, reinsurance treaties, IRA submissions — Papyrus accelerates every document-bound moment in the insurance lifecycle.
Insurance: Policy Documents and Claims
Insurance is a documents-first industry. The policy is a document. The claim is a document. The reinsurance treaty is a document. The IRA filing is a document. And every one of them has a counterparty, a date, a value, and a stack of evidence attached.
Policy lifecycle
Each policy in Papyrus is a workspace:
- Proposal form
- Underwriting risk assessment
- Policy schedule (issued)
- Endorsements (over the life of the policy)
- Premium payment receipts
- Renewal correspondence
- Claim documents (where any)
- Termination / lapse / cancellation evidence
The policyholder's record links every policy they hold.
Claims processing
Claims pressure-test document management. A typical claim workflow:
- First Notice of Loss (FNOL) — claimant uploads via mobile or branch
- Validation — Underwriter confirms policy is active, claim is covered
- Assessment — Loss adjuster's report uploaded, linked
- Investigation — Police abstract, third-party reports, photographic evidence (mobile capture)
- Reserve setting — Internal memo with computed reserve
- Settlement decision — Claims committee approval
- Payment — Discharge voucher signed digitally, payment effected
- Closure — All documents retained per IRA's 7-year minimum
Reinsurance treaties
Reinsurance treaties are high-value, low-volume contracts. Papyrus's contract repository treats them as priority documents with:
- Renewal date tracking
- Linked claims (for proportional treaties)
- Quarterly bordereaux scheduling
- Premium settlement workflow
IRA submissions
IRA-mandated returns aggregate operational data from your document corpus:
- Premium volumes
- Claims volumes and ratios
- Outstanding reserves
- Solvency margin computation
Papyrus extracts the underlying numbers; you submit through IRA's RBS portal.