Glossary
Workflow
A defined sequence of actions — typically approvals, notifications, conditionals — that a document or process moves through.
Workflow
A workflow in Papyrus is a defined sequence of steps that a document or process moves through. Workflows are designed in the visual workflow designer and applied to document classes or triggered manually.
Workflow node types:
- Start / End: entry and exit points
- Approval: route to one or more named approvers
- Parallel Approval: route to multiple approvers in parallel (all-must-approve, any-can-approve, or quorum)
- Conditional Branch: route based on document metadata
- Notification: send in-app / email / push notification without requiring action
- Wait / Timer: pause for a duration or until a date
- Script / Action: invoke a system action (apply tag, change status, call API)
- Sub-workflow: invoke another workflow as a child
Each workflow instance (a specific run against a specific document) is tracked: its current node, history of completed nodes, SLA status, escalation status.
The Workflow Insights dashboard reports cycle time, SLA compliance, bottleneck identification, and trend analysis for every workflow template.